FAQs

Kelley Custom Pools

Have a swimming pool-related question? Kelley Custom Pools has the answer. Check out these FAQs and give us a call today for more information!

  • What services does Kelley Custom Pools offer?

    Our comprehensive services include in-ground pool construction, complete pool refurbishment and liner replacements, seasonal opening and closing services, repairs, weekly maintenance, in-store water analysis, and a complete range of chemicals and supplies.

  • What sets Kelley Custom Pools apart from other pool companies?

    With a legacy dating back to 1953, we're the tri-state area's only third-generation family-owned and operated pool business. We distinguish ourselves by ensuring a family member oversees every aspect of your pool construction or service project, guaranteeing exceptional quality and craftsmanship.

  • Do you have a sales floor or storefront?

    Yes, we maintain a 2,000-square-foot showroom and retail space that's open year-round. Our facility features a functional in-ground pool display, visual aids for pool selection, a complete line of chemicals and supplies, water testing services, and an on-staff chemist to assist with pool maintenance inquiries.

  • How long does a swimming pool project take to complete?

    Typically, a pool project requires seven to nine working days for completion. This timeline can vary based on weather conditions, contractor availability, and supply chain logistics.

  • How do I set up a swimming pool consultation? Is there a fee?

    We provide complimentary, no-obligation on-site consultations. Our project manager or an owner will visit your property, assess your yard, address your questions, offer expert advice, and provide a comprehensive quote for your project.

  • What is the difference between a fiberglass pool and a vinyl-lined pool?

    Fiberglass pools offer a more resilient finish, superior aesthetics, and lower long-term ownership costs. While vinyl-lined pools are initially more affordable and offer greater customization options, they require liner replacement approximately every 8-10 years.

  • I'm looking at doing my entire backyard. Does Kelley Custom Pools offer a full turn-key package that includes landscaping and everything?

    We specialize in pool construction and design, focusing on delivering exceptional quality in our area of expertise. While we don't offer full landscaping services, we maintain strong relationships with reputable contractors and landscaping firms to help coordinate your complete backyard transformation.

  • How often should I check my pool water's chemistry? Is it really that important?

    Regular water chemistry checks are essential for protecting your investment and minimizing unnecessary expenses. We recommend testing your water at home weekly using a quality test kit.Additionally we offer free in-store water testing and recommend getting your water professionally tested at least once a month to identify any issues before they become major problems.

  • Do you offer any financing?

    While we don't provide in-house financing, we collaborate with trusted partners offering pool-specific financing options. These options allow you to finance the entire project or supplement your existing budget to achieve your desired pool design.

  • Do you offer above-ground pools?

    We specialize exclusively in custom, high-quality in-ground pools. While we don't offer above-ground pools, we can recommend reputable local contractors who provide this service.
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